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Grievance Dashboard


453 Grievances Applied
453 Application Grievances (Total)
213 Grievances (Pending)
213 Application Grievances (Pending)
6 Grievances (Send For Clarification)
6 Grievance Send For Clarification
234 Grievances (Resolved)
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234 Grievance Redressed (Resolved)

Slno Department Name Service Name Time Limit prescribed as per the Public Service Guarantee Act Total Number of Grievance Received Total Number of Grievance Approved Average time taken to respond to Grievances (In Days) Median time taken to respond to Grievances (In Days) Minimum time taken to respond to Query (In Days) Maximum time taken to respond to Query (In Days) Average Fee Taken by the Deparment for completion of entire process of obtaining approval / certificate
2 Registrar of Firms & Societies General 15 4 4 19 17 0 42 N/A
3 Inspectorate Of Electricity Renewal of Electrical Contractor license. 15 1 1 304 304 304 304 N/A
4 Registrar of Firms & Societies Filing changes in the Name of the Society u/s 12A read with Section 12B and 12C of the Assam State Amendment etc vide Assam Act 14 of 1943 Section 2 15 1 1 25 25 25 25 N/A
5 Directorate of Health Services General 15 1 0 0 0 0 0 N/A
6 Registrar of Firms & Societies Notice of alteration in the name of the Firm or in the location of the principal place of business thereof under section 60 and rules 4(3) of I.P. Act, 1932 15 1 1 74 74 74 74 N/A
7 Directorate of Agriculture Application for Dealers License Seeds – Retail 15 1 0 0 0 0 0 N/A
8 Inspectorate Of Electricity Application for renewal of license of escalators/lift 15 4 2 34 34 29 39 N/A
9 Registrar of Firms & Societies Registration of Societies under the Societies Registration Act XXI of 1860 15 25 16 48 24 0 208 N/A
10 Directorate of Higher Education Application for Registration - Higher Education 15 1 0 0 0 0 0 N/A
11 State Drugs Control Administration Application for grant of a license to sell, stock, exhibit or offer for sale, or distribute drugs specified in Schedule X Form 19C and additional information wholesale 15 1 1 327 327 327 327 N/A
12 State Drugs Control Administration Application for grant of a licence to sell stock exhibit or offer for sale or distribute specified in Schedule X Form 19 C additional information 15 2 1 248 248 248 248 N/A
13 Controller of Legal Metrology Verification and Stamping of New dispensing Pumps of Petrol/ Diesel (Form-5). 15 1 0 0 0 0 0 N/A
14 Pollution Control Board Assam General 15 4 0 0 0 0 0 N/A
15 Inspectorate of factories General 15 1 0 0 0 0 0 N/A
16 Registrar of Firms & Societies Filing changes in the Name and Address of the Partner of the Firm under section 62 and rules 4(5) of I.P. Act, 1932 15 3 3 28 27 8 50 N/A
17 Directorate of Municipal Administration Application for Trade Licence 15 50 29 155 112 5 600 N/A
18 Environment and Forest Application for the grant of permit for extraction of ordinary clay / earth 15 1 0 0 0 0 0 N/A
19 Directorate of Agriculture Application for NOC for Plant Protection Chemicals – Manufacturing 15 1 0 0 0 0 0 N/A
20 Directorate of Municipal Administration Application for Auto Renewal of Trade Licence 15 22 9 165 168 44 361 N/A
21 Directorate of Geology and Mining Application for Renewal of Mineral Dealer license 15 2 1 40 40 40 40 N/A
22 Assam Industrial Development Corporation (AIDC) Ltd General 15 1 0 0 0 0 0 N/A
23 Registrar of Co-operative Societies Initial Application for formation of Cooperative Society 15 2 0 0 0 0 0 N/A
24 Inspectorate of factories Application for Auto Renewal of Factory License Form No 2 15 17 3 82 113 1 133 N/A
25 Directorate of Food, Civil Supplies & Consumer Affairs Application for Wholesale License for Cloth 15 1 0 0 0 0 0 N/A
26 Directorate of Secondary Education Application for Registration under section 6 of the Assam Non-Govt. Educational Institutions - Secondary Education 15 3 1 70 70 70 70 N/A
27 Registrar of Firms & Societies Changes in the rules and regulations of the society under Section 12 of S.R Act, XXI of 1860 15 1 1 4 4 4 4 N/A
28 Revenue & Disaster Management General 15 3 0 0 0 0 0 N/A
29 Registrar of Firms & Societies Renewal of Registration of Society 15 7 3 10 4 1 26 N/A
30 Commissionerate of Labour Registration of Establishment as the Principal Employer in Form I under Contract Labour (Regulation and Abolition) Act 1970 and Rule 17 (1) of the Assam Rules, 1971. 15 9 7 94 43 9 357 N/A
31 Directorate of Information Technology, Electronics and Communication Application for Mobile Tower Approval 15 1 0 0 0 0 0 N/A
32 Controller of Legal Metrology Appeal against an order of a legal Metrology Officer/ Controller of Legal Metrology (Form-4). 15 1 0 0 0 0 0 N/A
33 Directorate of Agriculture General 15 1 0 0 0 0 0 N/A
34 Directorate of Agriculture Application for Pest Control Operation License – Anti Termite 15 2 0 0 0 0 0 N/A
35 Controller of Legal Metrology Nomination of the Director by the Company under Sub- Section (2) of the Legal Metrology Act, 2009 15 1 0 0 0 0 0 N/A
36 Director of Fire and Emergency Services Application for Fire NOC in respect of fire safety measures in storage and handling of petroleum products / industry Class A B & C under Assam Fire Service Rule 1989 Form No VII 15 2 0 0 0 0 0 N/A
37 Commissionerate of Labour Application for Auto Renewal of License in Form VII under Rule 29 (2) of the Contract Labour (R & A) Rules, 1971 15 7 4 9 7 1 19 N/A
38 Commissionerate of Labour License of a Contractor (s) for Employment of migrant workmen in Form V under Section 8 (1) (b) of the Interstate Migrant Workmen (R.E & C.S) Act, 1979 and Rule 7 (2) of the Assam Rules. 15 2 1 42 42 42 42 N/A
39 State Drugs Control Administration Application for grant of a license to sell stock exhibit or offer for sale or distribute drugs other than those specified in Schedule X Form 19 and additional information retail 15 5 3 206 252 20 346 N/A
40 Inspectorate of factories Amendment to Factory License 15 7 1 83 83 83 83 N/A
41 Director of Fire and Emergency Services Fire NOC for one storied / multi-storied / high rise building under Assam Fire Service Rule 1989 Form No I 15 1 0 0 0 0 0 N/A
42 General Administration Cinema Licence 15 2 0 0 0 0 0 N/A
43 Inspectorate of factories Transfer of Factory License 15 2 0 0 0 0 0 N/A
44 Directorate of Agriculture Application for Dealers License Seeds – Wholesale 15 1 0 0 0 0 0 N/A
45 Commissionerate of Labour License of a Contractor(s) in Form IV under Section 12 of the Contract Labour (R & A) Act, 1970 and Rule 21 (1) of the Assam Rules. 15 26 17 36 24 1 187 N/A
46 Registrar of Firms & Societies Registrations of Partnership firms under Indian Partnership Act, 1932 Section 58 & Rules 4(2) of I.P. Act 1932 15 15 14 20 11 0 93 N/A
47 State Drugs Control Administration Application for grant of a license to sell stock exhibit or offer for sale or distribute drugs other than those specified in Schedule X Form 19 and additional information wholesale 15 3 2 249 249 177 320 N/A
48 Transport General 15 2 0 0 0 0 0 N/A
49 Controller of Legal Metrology Application for Reverification and Stamping of New dispensing Pumps of Petrol or Diesel 15 1 0 0 0 0 0 N/A
50 State Drugs Control Administration Application for licence to sell, stock or exhibit or offer for sale, or distribute Homoeopathic Medicines Form 19 B and additional information Wholesale 15 1 1 498 498 498 498 N/A
51 Directorate of Agriculture Application for Amendment in Plant Protection Chemicals – Wholesale 15 1 0 0 0 0 0 N/A
52 Pollution Control Board Assam Application for Authorization under the Bio Medical Waste Management and Handling Rules, 2016 15 2 0 0 0 0 0 N/A
53 Directorate of Secondary Education Application for Administrative Recognition under section 5 and 6 of the Assam Non-Govt. Educational Institutions - Secondary Education 15 2 0 0 0 0 0 N/A
54 Registrar of Firms & Societies Application for issue of duplicate registration certificate of a firm registered under Indian Partnership Act, 1932 15 1 1 5 5 5 5 N/A
55 Inspectorate of factories Factory Registration and Licensing 15 5 0 0 0 0 0 N/A
56 Commissionerate Of Food Safety Application for Grant of License except importing under Food Safety and Standards Act, 2006 15 1 0 0 0 0 0 N/A
57 Directorate of Municipal Administration General 15 1 0 0 0 0 0 N/A
58 Commissionerate of Labour Common Application for Trade Licence cum Registration of Establishment under the Assam Shops and Establishment Act 1971 15 27 16 45 43 6 115 N/A
59 Directorate of Ayush Application A for the grant of No Objection Certificate NOC to manufacture for sale of Ayurveda/Siddha or Unani drug 15 1 1 0 0 0 0 N/A
60 Commissionerate of Industries and Commerce General 15 7 7 78 69 24 151 N/A
61 Commissionerate of Labour General 15 34 26 279 250 67 551 N/A
62 Commissionerate of Labour Auto Renewal form for obtaining of 365 days opening license under the Assam Shop and Establishment Act 15 2 2 140 140 49 230 N/A
63 State Drugs Control Administration Grant of a license to sell, stock or exhibit or offer for sale by wholesaler or distribute drugs from a motor vehicle -Form 19AA and additional information 15 1 1 37 37 37 37 N/A
64 Commissionerate of Labour Registration in (Form I) under Rule 4 of the Assam Motor Transport Workers Rules, 1962 15 4 4 183 229 2 272 N/A
65 Directorate of Ayush Application B for License to manufacture for sale Ayurvedic (including Siddha) or Unani drugs, Drug License 15 1 0 0 0 0 0 N/A
66 Registrar of Firms & Societies Obtaining Certified copy of the Society registered under Section 19 of the S.R. Act XXI of 1860 15 7 7 25 31 0 35 N/A
67 Guwahati Municipal Corporation General 15 9 0 0 0 0 0 N/A
68 Inspectorate Of Electricity License for operating a Lift/Escalator 15 1 1 362 362 362 362 N/A
69 Directorate of Agriculture Application for License of Plant Protection Chemicals – Retail 15 1 0 0 0 0 0 N/A
70 Director of Fire and Emergency Services Application for Fire NOC in respect of fire safety measures in the storage and handling of explosives under Assam Fire Service Rule 1989 Form No IX 15 1 0 0 0 0 0 N/A
71 Commissionerate of Labour Single Integrated Annual Return 15 2 1 1 1 1 1 N/A
72 Directorate of Agriculture Application for Fertilizer Licence – Wholesale 15 2 0 0 0 0 0 N/A
73 Commissionerate of Labour Application form for obtaining of 365 days opening license under the Assam Shop and Establishment Act 15 3 3 45 23 21 92 N/A
74 Directorate of Secondary Education Application for Prior Permission to establish and run Private Educational Institutions - Secondary Education 15 1 0 0 0 0 0 N/A
75 Commissionerate of Industries and Commerce Application for Pre Registration under Assam Logistics and Warehousing Policy 2022 15 1 0 0 0 0 0 N/A
76 Guwahati Municipal Corporation Building Construction Permit from Guwahati Municipal Corporation 15 8 0 0 0 0 0 N/A
77 Director of Fire and Emergency Services Application for Fire NOC in respect of fire safety measures in erecting temporary structures / circus / movable theatre / exhibitions under Assam Fire Service Rule 1989 Form No VI 15 2 0 0 0 0 0 N/A
78 Director of Fire and Emergency Services Application for Renewal of Fire NOC under Assam Fire Service Rule 1989 Form No XII 15 2 0 0 0 0 0 N/A
79 Guwahati Municipal Corporation Application for Obtaining Water Connection 15 2 0 0 0 0 0 N/A
80 Director of Fire and Emergency Services Fire attendance / special service attendance certificate under Assam Fire Service Rule 1989 - Form No XIII 15 3 0 0 0 0 0 N/A
81 Directorate of Agriculture Application for License of Plant Protection Chemicals – Wholesale 15 1 0 0 0 0 0 N/A
82 Registrar of Co-operative Societies Registration of Cooperative Society with Limited Liability under the Assam Cooperative Societies Act 2007 15 3 0 0 0 0 0 N/A
83 Commissionerate of Labour Auto Renewal of the Certificate of Registration of Establishment in Form O under Section 36 of the Assam Shops & Establishment Act, 1971 and Rule 49 of the Assam Rules 15 21 16 48 31 10 179 N/A
84 Assam Urban Water Supply & Sewarage Board Application for Non-Domestic Water Connection (both Temporary and Permanent) 15 2 0 0 0 0 0 N/A
85 Inspectorate of factories Factory Plan Approval 15 1 0 0 0 0 0 N/A
86 Controller of Legal Metrology License as Dealer of Weights & Measures (Form- LD- I). 15 4 0 0 0 0 0 N/A
87 Single Window Agency Common Application form 15 3 2 58 58 38 78 N/A
88 Assam Industrial Development Corporation (AIDC) Ltd Land Allotment in various Industrial Estates - AIDC 15 1 0 0 0 0 0 N/A
89 Directorate of Tourism License as Tour Operator 15 1 0 0 0 0 0 N/A
1 Single Window Agency General 15 27 19 190 116 15 658 N/A

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